| |||||||||||||
| |||||||
| The Bank Action Group Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it. Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum. Good luck claiming your bank charges. |
 |
| | LinkBack | Thread Tools |
19th July 2006, 13:30
| #1 (permalink) |
| Basic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: May 2006
Posts: 54
 |  Sproggi's Data Protection Act request O.K, I have decided to risk requesting my data from Cahoot, hopefully this will not be enough to cause them to close my accounts. I am going to send my request via their 'contact us' form which allows 500 characters, does this sound o.k or am I missing out too much important information? Please supply me with a complete list of transactions and charges relating to my banking history with your organisation. Additionally,please provide details of any events requiring manual intervention. Please deduct the statutory maximum fee of £10 from my credit card. You have 40 days in which to comply. Sproggi Last edited by sproggi; 19th July 2006 at 13:54. |
|      |
|
19th July 2006, 16:06
| #2 (permalink) |
| Classic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: May 2006
Posts: 390
| Re: Sproggi's Data Protection Act request I did it this way sproggi. There was no problems. Good Luck. I am at money claim stage now (put it in on 7th, deemed as delivered by 12th, so waiting for 26th to see what happens!) |
|
| |
|
19th July 2006, 16:40
| #3 (permalink) |
| Basic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: May 2006
Posts: 54
| Re: Sproggi's Data Protection Act request Thanks Chimera, Request sent, so now just got to play the waiting game. Good luck with your own claim (26th must seem such a long way off!). Sproggi |
|
| |
|
19th July 2006, 17:51
| #4 (permalink) |
| Classic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: May 2006
Posts: 390
| Re: Sproggi's Data Protection Act request Oh, yes 26th seems like ages away... |
|
| |
|
19th July 2006, 17:54
| #5 (permalink) |
| Classic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: May 2006
Posts: 390
| Re: Sproggi's Data Protection Act request oh.. and I have got more charges since.. so I will be asking for them back too... or I'll just claim again.. I'm not too bothered as long as I get the bulk back and can pay off overdrafts. |
|
| |
|
26th July 2006, 12:03
| #6 (permalink) |
| Basic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: May 2006
Posts: 54
| Re: Sproggi's Data Protection Act request Quick update: Received an email from Cahoot today saying: Dear Mrs Sproggi Thank you for contacting cahoot in Coventry. We've got your request for a duplicate statement and it will be with you within a week. You'll be charged £5 for each monthly statement you've asked for. Don't forget you can view and print your statements for the last 12 months. To view these log onto your personal homepage select your account and click on 'statement'. Kind Regards, Lisa Przygocki Who would you rather be in cahoots with?  Are they trying it on with me?!! My message was headed Data Protection Act 1998, Subject Access Request. I did NOT ask for statements, I used the top part of the S.A.R - (Subject Access Request) letter in the library!!! Needless to say I phoned them straight away and put them right They apologised and promised to sort it out today and said the information would be with me 'shortly'. Then they said that they would take the £10 out of my current account even though this would have taken me over my limit and incurred yet more charges (or maybe that was what they were hoping for!), in my original message I had asked for it to be taken from my credit card and I stuck to this request, even then they had to check it was ok to do this. I am not sure whether really are trying it on or whether they just can't be bothered to read their messages properly, even though this is their prefered method of contact. Sorry for going on, but they made me mad Sproggi |
|
| |
|
27th July 2006, 09:21
| #7 (permalink) |
| Classic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: Jun 2006
Posts: 160
| Re: Sproggi's Data Protection Act request I had a lot of messages from people trying to get me to pay £5 for each statement. It seems Cahoot might need to brush up on thier Data Protection Act training. I did not have to pay £10. They said this information was free of charge. |
|
| |
|
27th July 2006, 11:46
| #8 (permalink) |
| Classic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: May 2006
Posts: 390
| Re: Sproggi's Data Protection Act request I didn't pay either.. |
|
| |
|
28th July 2006, 13:52
| #9 (permalink) |
| Basic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: May 2006
Posts: 54
| Re: Sproggi's Data Protection Act request This morning I received copies of all of my statements for my credit card account with Cahoot, but nothing relating to either my current or loan accounts Now please correct me if I am wrong, but, The Subject Access Request (and the shortened version that I sent through the 'contact us' section) states that the request is for 'My banking history' with them and should, therefore, cover ALL accounts. They have taken the £10 from my credit card account as authorised and listed it as a duplicate statement fee!(think I must have upset someone as I seem to be the only one they charged  ) and so I wonder if their reasoning is that, as the money came out of that account, that is the only one they have to send.Should I now use the 'contact us' section again and remind them that the request covers all accounts and that the clock is still ticking? Sproggi |
|
| |
|
28th July 2006, 15:02
| #10 (permalink) |
| Classic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: Jun 2006
Posts: 160
| Re: Sproggi's Data Protection Act request The contact us only gives you a few characters, send them the letter in the template section (the one about non compliance) to the customer service email address. Don't attach a word file though! cahoot.customer.services@ cahoot.com |
|
| |
|
28th July 2006, 16:20
| #11 (permalink) |
| Basic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: May 2006
Posts: 54
| Re: Sproggi's Data Protection Act request Many Thanks for the help Abby, it is handy to have their email address instead of having to rely on 'Contact Us' which not only restricts what you can say but also seems to take them a week to reply too. Anyway, email now sent so will await their reply. Just hoping that they don't decide to close my account because of this as I have Current account, Credit card and Flex loan and no way to pay off quickly  They make me angry when they say that they are going to reduce the amount of my Flex loan 'as a result of your account behaviour with us or another financial organisation' when several 'other finacial organisations' have just informed me that they are increasing my credit limits! (not that they have actually reduced it yet for some reason). The only problem that I have had with Cahoot for over a year was 3 x £30 charges plus interest made by them for me going over my limit by 53p one month Oh well, will have to face that bridge if and when it turns up. Sproggi Last edited by sproggi; 28th July 2006 at 16:24. |
|
| |
|
28th July 2006, 18:19
| #12 (permalink) |
| Classic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: Jun 2006
Posts: 160
| Re: Sproggi's Data Protection Act request If I helpe click on my scales (I think I get points or something). |
|
| |
|
28th July 2006, 23:51
| #13 (permalink) |
| Basic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: May 2006
Posts: 54
| Re: Sproggi's Data Protection Act request Already did that when I read your post Abby  Sproggi |
|
| |
|
29th July 2006, 14:51
| #14 (permalink) |
| Classic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: Jun 2006
Posts: 160
| Re: Sproggi's Data Protection Act request Wonderful! Soon I'll be a Jedi Knight or something. |
|
| |
|
1st August 2006, 00:56
| #15 (permalink) |
| Basic Account Customer Watch out, there are Claims Touts about! Search the Web here for your Christmas gifts. It helps us to pay our way. If we have helped you, please help us. Click here. Join Date: May 2006
Posts: 54
| Re: Sproggi's Data Protection Act request Latest email received from them today: Dear Mrs Sproggi Thank you for contacting cahoot in Coventry. We can confirm that we have today received your request for additional details of charges on your accounts. We have referred your request to the Contact Support Team within cahoot, whom will contact you within the next five working days. Kind Regards, Katy Cullen Who would you rather be in cahoots with? Not much but at least they answered 4 days quicker by using email instead of 'contact us'!! Sproggi |
|
| |
|
| Thread Tools | |
| |
Similar Threads | ||||
| Thread | Thread Starter | The Consumer Forums | Replies | Last Post |
| request under request under the Consumer Credit Act sections 77(1) and 78(1) refused? | baconbuttyman | Barclaycard | 10 | 6th October 2007 13:30 |
| do i need to pay another £10 for re-request? | essential_mixer | General | 2 | 5th December 2006 19:05 |
| CCA request - help please | mailmannz | HSBC Bank | 3 | 22nd November 2006 16:45 |
| Where to send the Request for Statements / Subject Access Request | Fullyskinted | Barclays Bank | 19 | 24th October 2006 11:35 |
| 40 day request | tom2005 | Abbey Bank | 1 | 6th May 2006 12:42 |
Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE