16th January 2009, 18:44
| #1 (permalink) |
| Classic Account Holder |  Cahoot - how useless are they? (Loan) Have asked several months ago and several times for cca and original T+Cs - nothing received Have made formal complaints - I get standard reply each time + the you can got to fos  because we need to investigate more etcThey are now sending me letters and charging me 30 pounds saying I have not paid any money into my Cahoot account - yet I have and yes via direct debit! They have even said I should only pay by direct debit because it says so on their website... still no original terms ....! Have complained and even to this simple complaint I get standard complaint letter and no attempt at all to undertake what we used to call 'banking'! Have even Subject Access Request'd them and only got a statement! At least that will help me make claim for penalty charges.... They are truly terrible at all they seem to do! This weekend I am starting (another) fos complaint against them and an Information Commissioner`s Office complaint (not figured out what for yet!!) |
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