dodgy letter from egg ??

symi · 17th May 2009, 20:02

hi all
l cca, d egg on 2/4/09 no response so dispute letter sent on 28/4/09 got a " recieved your complaint letter" on 3/5/09

then got a "your credit agreement req " letter on 15/4/09 saying to proceed with my req l need to re-submit my req with a valid signature autolinker.com autolinking image

or id as follows : bank or b/soc or cc statement not to do with egg OR store card or catalogue statement , or utility bill

this must b orig not copy dated in last 3mths show full name or initial +surname + current address
they were not that picky to prove who l was when l made payments

shall l ignore or comply YOU DECIDE !!!

ncf355 · 17th May 2009, 20:21

Nowhere in the CCA does it state you are obliged to provide a signature autolinker.com autolinking image

or further ID

State to them that to this date they have happily sent correspondence relating to the account to your address, so you assume they accept your identity and therefore require that they comply within the statutory timeframe of 12 working days

symi · 17th May 2009, 20:29

l love you

thanks hun xx

just a thought , the 12+2 has passed already + they,ve hasd a dispute letter as well , so do l still write + give em 12 more days [cos im a nice person ]
or tell em to go scratch ?

craigers · 18th May 2009, 09:57

egg love to stall. I've been going back and fore with my request arguing I don't need to sign and they know my address and happily send any other correspondence to my address and they keep insisting and sending my postal order back. I got a letter from them the other day regarding my request and saying they hadn't received my fee!!

symi · 18th May 2009, 10:28

Quote:

Originally Posted by craigers

egg love to stall. I've been going back and fore with my request arguing I don't need to sign and they know my address and happily send any other correspondence to my address and they keep insisting and sending my postal order back. I got a letter from them the other day regarding my request and saying they hadn't received my fee!!

me thinks its playtime, ... yippeee

xx

HammyUK · 21st May 2009, 13:45

Got that one today - yet their 12+2 ran out 28th April!
Pointed that out to them when they rang the other day and they told me the Information Commisioner knows we have a backlog.
Think they think that it absolves them of their legal obligations and that you'll go away - FAT CHANCE

Sent them this in reply:

Jamie, thank you for your reply however there seems to be some confusion in this matter.
I pointed this out to your colleague and certainly was not satisfied with the response.
My request was made to Egg on the 7th April 2009, and received by Egg on the 9th April 2009.
I have proof of signature autolinker.com autolinking image

for this.
From this date the law clearly states that you are allowed 12 working days to process this request satisfactorily.
This time limit expired on the 28th April 2009.
To this date your are 23 days over the prescribed time limit allowed to you under the law and as such there are legal ramifications pertaining to this.
As my request was not complied with by the 28th April 2009, the account is and continues to be in a state of dispute.
I am sure that you are aware of what this situation entails and as such your secure message today and the numerous telephone calls autolinker.com autolinking image

are in direct breach of the dispute position that Egg have voluntarily placed themselves in by not complying with my request in the prescribed timescale.
The letter I received today, dated 18th April 2009 and posted 19th April 2009 requests an "identification document".
As you have seen fit to accept my address for ALL corresponence relating to my account then you have also then accepted my identity in replying to my request to this address.
You have also discussed my request during several recent telephone calls autolinker.com autolinking image

and stated that it is logged on your system and being dealt with therefore you cannot deny that this request is valid.
As such there can be no reason to delay your legal obligation in complying with my request and until such time this account is and will remain in dispute.

LB145 · 21st May 2009, 20:04

I to got is letter yesterday - the template letter will be used again - good luck - I will keep watching as it appears you are a month ahead of me.

Despite my Default letter they still managed to take £265 out of my bank account - I never cancelled the DD in time!!! - have definately cancelled now!

17th May 2009, 20:02	#1 (permalink)
symi Basic Account Holder Have we helped you? Please help us by making a donation Cagger since : Feb 2007 Posts: 24	dodgy letter from egg ?? hi all l cca, d egg on 2/4/09 no response so dispute letter sent on 28/4/09 got a " recieved your complaint letter" on 3/5/09 then got a "your credit agreement req " letter on 15/4/09 saying to proceed with my req l need to re-submit my req with a valid signature or id as follows : bank or b/soc or cc statement not to do with egg OR store card or catalogue statement , or utility bill this must b orig not copy dated in last 3mths show full name or initial +surname + current address they were not that picky to prove who l was when l made payments shall l ignore or comply YOU DECIDE !!!

17th May 2009, 20:21	#2 (permalink)
ncf355 Classic Account Holder Worried about companies stealing your signature? Use our new digital signature service Cagger since : Jun 2006 Posts: 1,451	Re: dodgy letter from egg ?? Nowhere in the CCA does it state you are obliged to provide a signature or further ID State to them that to this date they have happily sent correspondence relating to the account to your address, so you assume they accept your identity and therefore require that they comply within the statutory timeframe of 12 working days

17th May 2009, 20:29	#3 (permalink)
symi Basic Account Holder Worried about your signature being copied onto CCAs etc? Use SignGuard Cagger since : Feb 2007 Posts: 24	Re: dodgy letter from egg ?? l love you thanks hun xx just a thought , the 12+2 has passed already + they,ve hasd a dispute letter as well , so do l still write + give em 12 more days [cos im a nice person ] or tell em to go scratch ? Last edited by symi; 17th May 2009 at 21:09.

18th May 2009, 09:57	#4 (permalink)
craigers Basic Account Holder Watch out, there are Claims Touts about! Cagger since : Oct 2008 Posts: 535	Re: dodgy letter from egg ?? egg love to stall. I've been going back and fore with my request arguing I don't need to sign and they know my address and happily send any other correspondence to my address and they keep insisting and sending my postal order back. I got a letter from them the other day regarding my request and saying they hadn't received my fee!!

21st May 2009, 13:45	#6 (permalink)
HammyUK Basic Account Holder Protect your signature with SignGuard Cagger since : Mar 2009 Posts: 125	Re: dodgy letter from egg ?? Got that one today - yet their 12+2 ran out 28th April! Pointed that out to them when they rang the other day and they told me the Information Commisioner knows we have a backlog. Think they think that it absolves them of their legal obligations and that you'll go away - FAT CHANCE Sent them this in reply: Jamie, thank you for your reply however there seems to be some confusion in this matter. I pointed this out to your colleague and certainly was not satisfied with the response. My request was made to Egg on the 7th April 2009, and received by Egg on the 9th April 2009. I have proof of signature for this. From this date the law clearly states that you are allowed 12 working days to process this request satisfactorily. This time limit expired on the 28th April 2009. To this date your are 23 days over the prescribed time limit allowed to you under the law and as such there are legal ramifications pertaining to this. As my request was not complied with by the 28th April 2009, the account is and continues to be in a state of dispute. I am sure that you are aware of what this situation entails and as such your secure message today and the numerous telephone calls are in direct breach of the dispute position that Egg have voluntarily placed themselves in by not complying with my request in the prescribed timescale. The letter I received today, dated 18th April 2009 and posted 19th April 2009 requests an "identification document". As you have seen fit to accept my address for ALL corresponence relating to my account then you have also then accepted my identity in replying to my request to this address. You have also discussed my request during several recent telephone calls and stated that it is logged on your system and being dealt with therefore you cannot deny that this request is valid. As such there can be no reason to delay your legal obligation in complying with my request and until such time this account is and will remain in dispute. __________________ Crap1 - http://www.consumeractiongroup.co.uk...edrickson.html Egg - http://www.consumeractiongroup.co.uk...mmyuk-egg.html Barclaycard - http://www.consumeractiongroup.co.uk...rclaycard.html TradePro - http://www.consumeractiongroup.co.uk...-tradepro.html

21st May 2009, 20:04	#7 (permalink)
LB145 Basic Account Holder Worried about your signature being copied onto CCAs etc? Use SignGuard Cagger since : May 2009 Posts: 342	Re: dodgy letter from egg ?? I to got is letter yesterday - the template letter will be used again - good luck - I will keep watching as it appears you are a month ahead of me. Despite my Default letter they still managed to take £265 out of my bank account - I never cancelled the DD in time!!! - have definately cancelled now! Last edited by LB145; 21st May 2009 at 20:10.