Who to complain to about telephone calls

gerbera.lady · 20th May 2009, 13:35

Hello all,

I have requested my CCA from Egg which they have in writing acknowledged they cannot find on their systems. I have written to them telling them telling them the account is in dispute and again they have acknowledged this letter saying they will get back to me in eight weeks, if not sooner.

However I am being bombarded with calls. When I do answer the calls all the operators acknowledge my account is noted with a CCA dispute but still they call.

I sent Egg a letter on 12th May repeating why my account was in dispute and stating that they were commiting an offence under section 127 of the Communications Act 2003 and requested they halt all credit collection activity whilst their investigations are underway. This was sent recorded delivery and royal mail confirms this was delivered on 14th May, although I haven't had a response from Egg yet.

But still since 14th May I have had seven calls.

Who do I complain to about this? The OFT or the Financial Ombudsman autolinker.com autolinking image

? Or someone else?

1mansquest · 20th May 2009, 15:04

You can complain to both and to trading standards, but the reality is they won't stop. They use automated calling to dial you; if you answer its passed to a human being, if you don't answer, it just goes through a cycle of other calls until your number comes up again. Make your complaints, but have another strategy for dealing with nuisance calls. Try a challenge answerphone like 'truecall autolinker.com autolinking image

'. It's a godsend if you're dealing with more than one bank, although you still have to contend with mobile calls. Sorry if that's unwelcome news, but its better to be forewarned.

1MansQuest

cds · 20th May 2009, 18:01

Somebody once posted if you log onto your egg account you can change your contact details worth a try.

Personally I just answer the phone with a ficticious company name when they ask for you tell them to hold the line then put the phone under a cushion.

Mr lex · 20th May 2009, 18:06

True-call is a very good buy, you can also bar calls from numbers you don't want to receive by asking BT, if you have a BT line that is.

Lex

gerbera.lady · 21st May 2009, 11:39

Thanks, they just called me again but I have to say I spoke to a really nice lady, sounded older and more experienced.

She had me on hold for 25 minutes whilst she investigated why I was still in the calling system. She went through to the customer queries section who acknowledged everything I said and told her my CCA query was now with legal who are confident they will be able to locate the paper copy but until then she has put a 'block' on my account which will stop the calls.

We shall see.

cas93 · 24th May 2009, 10:22

Hi Gerberalady

my egg account has been indispute since jan - chances are they will pass to on to a DCA autolinker.com autolinking image

and they are fairly easy to deal with. I have had DLC, ARC and now Moorcroft. If you refuse to go through security they will have to write to you. They dont like it but they will eventually get the message.

cas

20th May 2009, 13:35	#1 (permalink)
gerbera.lady Basic Account Holder Protect your signature with SignGuard Cagger since : Dec 2008 Posts: 6	Who to complain to about telephone calls Hello all, I have requested my CCA from Egg which they have in writing acknowledged they cannot find on their systems. I have written to them telling them telling them the account is in dispute and again they have acknowledged this letter saying they will get back to me in eight weeks, if not sooner. However I am being bombarded with calls. When I do answer the calls all the operators acknowledge my account is noted with a CCA dispute but still they call. I sent Egg a letter on 12th May repeating why my account was in dispute and stating that they were commiting an offence under section 127 of the Communications Act 2003 and requested they halt all credit collection activity whilst their investigations are underway. This was sent recorded delivery and royal mail confirms this was delivered on 14th May, although I haven't had a response from Egg yet. But still since 14th May I have had seven calls. Who do I complain to about this? The OFT or the Financial Ombudsman? Or someone else?

20th May 2009, 15:04	#2 (permalink)
1mansquest Basic Account Holder Where else can you earn 8% interest on your money? Start your County Court claim NOW!!! Cagger since : Feb 2009 Posts: 44	Re: Who to complain to about telephone calls You can complain to both and to trading standards, but the reality is they won't stop. They use automated calling to dial you; if you answer its passed to a human being, if you don't answer, it just goes through a cycle of other calls until your number comes up again. Make your complaints, but have another strategy for dealing with nuisance calls. Try a challenge answerphone like 'truecall'. It's a godsend if you're dealing with more than one bank, although you still have to contend with mobile calls. Sorry if that's unwelcome news, but its better to be forewarned. 1MansQuest

20th May 2009, 18:01	#3 (permalink)
cds Basic Account Holder Watch out, there are Claims Touts about! Cagger since : Jan 2009 I am in: east midlands Posts: 368	Re: Who to complain to about telephone calls Somebody once posted if you log onto your egg account you can change your contact details worth a try. Personally I just answer the phone with a ficticious company name when they ask for you tell them to hold the line then put the phone under a cushion.

20th May 2009, 18:06	#4 (permalink)
Mr lex Site Team Free trial on our eBay auction sniper Cagger since : Oct 2006 I am in: The South West Posts: 3,632	Re: Who to complain to about telephone calls True-call is a very good buy, you can also bar calls from numbers you don't want to receive by asking BT, if you have a BT line that is. Lex __________________ Please don't rush, take time to read these:- Most important 'Site rules' F.A.Qs & Step-by-Step-Instructions & Dummies Guide to posting on the forums This is always worth referring to A to Z guide FSA's new BCOBS rules "CAG depends purely upon donations. Please help us to continue helping you, and give what you can" Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

21st May 2009, 11:39	#5 (permalink)
gerbera.lady Basic Account Holder Free trial on our eBay auction sniper Cagger since : Dec 2008 Posts: 6	Re: Who to complain to about telephone calls Thanks, they just called me again but I have to say I spoke to a really nice lady, sounded older and more experienced. She had me on hold for 25 minutes whilst she investigated why I was still in the calling system. She went through to the customer queries section who acknowledged everything I said and told her my CCA query was now with legal who are confident they will be able to locate the paper copy but until then she has put a 'block' on my account which will stop the calls. We shall see.

24th May 2009, 10:22	#6 (permalink)
cas93 Basic Account Holder Your bank owes you an awful lot more money than you realise See here Cagger since : Jan 2009 I am in: east midlands Posts: 182	Re: Who to complain to about telephone calls Hi Gerberalady my egg account has been indispute since jan - chances are they will pass to on to a DCA and they are fairly easy to deal with. I have had DLC, ARC and now Moorcroft. If you refuse to go through security they will have to write to you. They dont like it but they will eventually get the message. cas