Moving the goalposts!

[telrac]

After waiting for a response to my ppi claim relating to my Egg Loan, I have now been told that they don't actually have to deal with this within the 8 week period as this is merely a guideline suggested by fos! I first wrote to them in February (stupidly did not send recorded delivery) and then sent 2nd letter in April. They claimed not to have received first letter and said their 8 week investigation period was commencing with receipt of my April letter. Their 8 weeks is up on Thursday of this week and being an impatient kind of gal I rang them yesterday for an update - this is when they kindly informed me I should not necessarily expect a response within the 8 weeks as they are very busy at the moment "thanks to the media stirring everybody up" and they would deal with as soon as possible in their own time! I live in N I and would love to issue Proceedings once the 8 weeks is up but can I issue in the NI courts (seeing as me as Plaintiff lives here) or would I have to go through English Courts? Please help!!

[alanalana]

After waiting for a response to my ppi claim relating to my Egg Loan, I have now been told that they don't actually have to deal with this within the 8 week period as this is merely a guideline suggested by fos! I first wrote to them in February (stupidly did not send recorded delivery) and then sent 2nd letter in April. They claimed not to have received first letter and said their 8 week investigation period was commencing with receipt of my April letter. Their 8 weeks is up on Thursday of this week and being an impatient kind of gal I rang them yesterday for an update - this is when they kindly informed me I should not necessarily expect a response within the 8 weeks as they are very busy at the moment "thanks to the media stirring everybody up" and they would deal with as soon as possible in their own time! I live in N I and would love to issue Proceedings once the 8 weeks is up but can I issue in the NI courts (seeing as me as Plaintiff lives here) or would I have to go through English Courts? Please help!!

You will have to ask the court question in the legal forums on the site.

If they do not respond to your claim on mis-selling PPI within 8 weeks you can then put it in the hands of the Financial Ombudsman Service. This will take longer but the fos are upholding 90% of claims. You will have no court fees to pay a lot less paperwork and a complaint will mean a fee of £500 to be paid by egg to the FOS.

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