Cahoot - how useless are they?

[willtheywontthey]

(Loan)

Have asked several months ago and several times for cca and original T+Cs - nothing received

Have made formal complaints - I get standard reply each time + the you can got to fos because we need to investigate more etc

They are now sending me letters and charging me 30 pounds saying I have not paid any money into my Cahoot account - yet I have and yes via direct debit!

They have even said I should only pay by direct debit because it says so on their website... still no original terms ....!

Have complained and even to this simple complaint I get standard complaint letter and no attempt at all to undertake what we used to call 'banking'!

Have even SAR'd them and only got a statement! At least that will help me make claim for penalty charges....

They are truly terrible at all they seem to do!

This weekend I am starting (another) fos complaint against them and an ICO complaint (not figured out what for yet!!)

[Steward]

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