dodgy letter from egg ??

[symi]

hi all
l cca, d Egg on 2/4/09 no response so dispute letter sent on 28/4/09 got a " recieved your complaint letter" on 3/5/09
then got a "your credit agreement req " letter on 15/4/09 saying to proceed with my req l need to re-submit my req with a valid signature:grin:

or id as follows : bank or b/soc or cc statement not to do with egg OR store card or catalogue statement , or utility bill

this must b orig not copy dated in last 3mths show full name or initial +surname + current address
they were not that picky to prove who l was when l made payments

shall l ignore or comply YOU DECIDE !!!

[Steward]

You can use Google to search the web using these links below:-

[ncf355]

Nowhere in the CCA does it state you are obliged to provide a signature or further ID

State to them that to this date they have happily sent correspondence relating to the account to your address, so you assume they accept your identity and therefore require that they comply within the statutory timeframe of 12 working days

[symi]

l love you

thanks hun xx

just a thought , the 12+2 has passed already + they,ve hasd a dispute letter as well , so do l still write + give em 12 more days [cos im a nice person ]
or tell em to go scratch ?

[craigers]

Egg love to stall. I've been going back and fore with my request arguing I don't need to sign and they know my address and happily send any other correspondence to my address and they keep insisting and sending my postal order back. I got a letter from them the other day regarding my request and saying they hadn't received my fee!!

[symi]

Egg love to stall. I've been going back and fore with my request arguing I don't need to sign and they know my address and happily send any other correspondence to my address and they keep insisting and sending my postal order back. I got a letter from them the other day regarding my request and saying they hadn't received my fee!!

me thinks its playtime, ... yippeee

xx

[HammyUK]

Got that one today - yet their 12+2 ran out 28th April!
Pointed that out to them when they rang the other day and they told me the Information Commisioner knows we have a backlog.
Think they think that it absolves them of their legal obligations and that you'll go away - FAT CHANCE

Sent them this in reply:

Jamie, thank you for your reply however there seems to be some confusion in this matter.
I pointed this out to your colleague and certainly was not satisfied with the response.
My request was made to Egg on the 7th April 2009, and received by Egg on the 9th April 2009.
I have proof of signature for this.
From this date the law clearly states that you are allowed 12 working days to process this request satisfactorily.
This time limit expired on the 28th April 2009.
To this date your are 23 days over the prescribed time limit allowed to you under the law and as such there are legal ramifications pertaining to this.
As my request was not complied with by the 28th April 2009, the account is and continues to be in a state of dispute.
I am sure that you are aware of what this situation entails and as such your secure message today and the numerous telephone calls are in direct breach of the dispute position that Egg have voluntarily placed themselves in by not complying with my request in the prescribed timescale.
The letter I received today, dated 18th April 2009 and posted 19th April 2009 requests an "identification document".
As you have seen fit to accept my address for ALL corresponence relating to my account then you have also then accepted my identity in replying to my request to this address.
You have also discussed my request during several recent telephone calls and stated that it is logged on your system and being dealt with therefore you cannot deny that this request is valid.
As such there can be no reason to delay your legal obligation in complying with my request and until such time this account is and will remain in dispute.

[LB145]

I to got is letter yesterday - the template letter will be used again - good luck - I will keep watching as it appears you are a month ahead of me.

Despite my Default letter they still managed to take £265 out of my bank account - I never cancelled the DD in time!!! - have definately cancelled now!