Moving the goalposts!

[telrac]

After waiting for a response to my PPI claim relating to my Egg Loan, I have now been told that they don't actually have to deal with this within the 8 week period as this is merely a guideline suggested by fos! I first wrote to them in February (stupidly did not send recorded delivery) and then sent 2nd letter in April. They claimed not to have received first letter and said their 8 week investigation period was commencing with receipt of my April letter. Their 8 weeks is up on Thursday of this week and being an impatient kind of gal I rang them yesterday for an update - this is when they kindly informed me I should not necessarily expect a response within the 8 weeks as they are very busy at the moment "thanks to the media stirring everybody up" and they would deal with as soon as possible in their own time! I live in N I and would love to issue Proceedings once the 8 weeks is up but can I issue in the NI courts (seeing as me as Plaintiff lives here) or would I have to go through English Courts? Please help!!

[Steward]

You can use Google to search the web using these links below:-

[alanalana]

After waiting for a response to my PPI claim relating to my Egg Loan, I have now been told that they don't actually have to deal with this within the 8 week period as this is merely a guideline suggested by fos! I first wrote to them in February (stupidly did not send recorded delivery) and then sent 2nd letter in April. They claimed not to have received first letter and said their 8 week investigation period was commencing with receipt of my April letter. Their 8 weeks is up on Thursday of this week and being an impatient kind of gal I rang them yesterday for an update - this is when they kindly informed me I should not necessarily expect a response within the 8 weeks as they are very busy at the moment "thanks to the media stirring everybody up" and they would deal with as soon as possible in their own time! I live in N I and would love to issue Proceedings once the 8 weeks is up but can I issue in the NI courts (seeing as me as Plaintiff lives here) or would I have to go through English Courts? Please help!!:-|

You will have to ask the court question in the legal forums on the site.

If they do not respond to your claim on mis-selling PPI within 8 weeks you can then put it in the hands of the Financial Ombudsman Service. This will take longer but the fos are upholding 90% of claims. You will have no court fees to pay a lot less paperwork and a complaint will mean a fee of £500 to be paid by egg to the fos.

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