problem with focus from dealer

matt2009 · 2nd June 2009, 23:49

hi to everyone

i purchased a 06 ford focus on sat 30/05/09 from a dealer with a full ford main dealer history and six months warranty within 3 hours of owning the car the battery light came on and stayed on rang the dealer and he said take it to my local nationwide autocentre who would honour the warranty any way the car was there when they said there was
diesel leaking through the injcectors and gone on to the alternator the garage said that ford had replaced these parts and was still under the service warranty and they would contact ford and take it there for me ford are saying that if the parts are at fault they will replace but not if it down to bad workmanship ?

rang the dealer who sold me the car and said enough is enough and i wont to reject the sale now he is saying that i will have to pay 175+ vat to get the car back to him plus 300 pound for devaluing the car because it has another owner on it so i am going to lose nearly 500 pound for a car i drove about 60 miles

if anyone can help me with advice it would be very appreciated
sorry for the long post

Conniff · 3rd June 2009, 00:08

Wrong. You will have to pay nothing, it is up to them to come and get it.

Don't use the telephone any more.

Stop using the car, (which I expect you already have).
List all the problems along with a timeline.
Send them a recorded delivery letter with the above and head it 'Rejection under the sale of goods act'.

Tell them they have 7 days in which to collect the car and refund you.

If you put the tax on, make sure to take the disc out of the car before they come, but not too soon that you could get done for not displaying.

At the end of the time, if they haven't done the business, come back for help sending them a letter before action autolinker.com autolinking image

.

If the car was financed, send copies of all letters to them as well, noting that on the bottom of the letter to the dealer.

matt2009 · 3rd June 2009, 00:23

Quote:

Originally Posted by Conniff

Wrong. You will have to pay nothing, it is up to them to come and get it.

Don't use the telephone any more.

Stop using the car, (which I expect you already have).
List all the problems along with a timeline.
Send them a recorded delivery letter with the above and head it 'Rejection under the sale of goods act'.

Tell them they have 7 days in which to collect the car and refund you.

If you put the tax on, make sure to take the disc out of the car before they come, but not too soon that you could get done for not displaying.

At the end of the time, if they haven't done the business, come back for help sending them a letter before action autolinker.com autolinking image

.

If the car was financed, send copies of all letters to them as well, noting that on the bottom of the letter to the dealer.

thanks for the reply i paid for the car cash at the traders home but he works for carbrum in birmingham should i send the letter to them i cant make head nor tail of there site i have receipts and invoices for the sale .
the car is currently at ford waiting to be checked but the wifes confidence in the car is shot to bits the dealer/seller has offered to repair it if ford wont but still wants the recovery fee to get it to him .

Conniff · 3rd June 2009, 00:29

I will check tomorrow that the regulation hasn't changed making you responsible for returning the car.

Say what you don't understand on their site and I will also have a look at that tomorrow.

Edit to add

The fact he sold it from home has no bearing, he is still a trader.

matt2009 · 3rd June 2009, 00:37

Quote:

Originally Posted by Conniff

I will check tomorrow that the regulation hasn't changed making you responsible for returning the car.

Say what you don't understand on their site and I will also have a look at that tomorrow.

Edit to add

The fact he sold it from home has no bearing, he is still a trader.

i have had another look at there site and found how to make a complaint

many many thanks you have been most helpful

matt

2nd June 2009, 23:49	#1 (permalink)
matt2009 Basic Account Holder We need funds Please donate something Cagger since : Jun 2009 Posts: 3	problem with focus from dealer hi to everyone i purchased a 06 ford focus on sat 30/05/09 from a dealer with a full ford main dealer history and six months warranty within 3 hours of owning the car the battery light came on and stayed on rang the dealer and he said take it to my local nationwide autocentre who would honour the warranty any way the car was there when they said there was diesel leaking through the injcectors and gone on to the alternator the garage said that ford had replaced these parts and was still under the service warranty and they would contact ford and take it there for me ford are saying that if the parts are at fault they will replace but not if it down to bad workmanship ? rang the dealer who sold me the car and said enough is enough and i wont to reject the sale now he is saying that i will have to pay 175+ vat to get the car back to him plus 300 pound for devaluing the car because it has another owner on it so i am going to lose nearly 500 pound for a car i drove about 60 miles if anyone can help me with advice it would be very appreciated sorry for the long post Last edited by matt2009; 3rd June 2009 at 00:01.

3rd June 2009, 00:08	#2 (permalink)
Conniff Gold Account Holder Worried about your signature being copied onto CCAs etc? Use SignGuard Cagger since : Mar 2007 I am in: the computer room. Posts: 5,933	Re: problem with focus from dealer Wrong. You will have to pay nothing, it is up to them to come and get it. Don't use the telephone any more. Stop using the car, (which I expect you already have). List all the problems along with a timeline. Send them a recorded delivery letter with the above and head it 'Rejection under the sale of goods act'. Tell them they have 7 days in which to collect the car and refund you. If you put the tax on, make sure to take the disc out of the car before they come, but not too soon that you could get done for not displaying. At the end of the time, if they haven't done the business, come back for help sending them a letter before action. If the car was financed, send copies of all letters to them as well, noting that on the bottom of the letter to the dealer. __________________ Please sign this petition to No10 - http://petitions.number10.gov.uk/adventcomputer/ Don't look down on anyone unless you're helping them up. _________________________ _____________ If my posting has been of any assistance - please tip my scales. _________________________ ___________________ Make a Report to Consumer Direct Here Poll: Who will you vote for in the next General Election? · Labour · Conservative · Liberal · Other · (Results) Last edited by Conniff; 3rd June 2009 at 00:13.

3rd June 2009, 00:29	#4 (permalink)
Conniff Gold Account Holder eBay user? Find misspellings and zero-bid items Cagger since : Mar 2007 I am in: the computer room. Posts: 5,933	Re: problem with focus from dealer I will check tomorrow that the regulation hasn't changed making you responsible for returning the car. Say what you don't understand on their site and I will also have a look at that tomorrow. Edit to add The fact he sold it from home has no bearing, he is still a trader.