Aprillia Nightmare

Nessywood · 11th June 2009, 15:26

My son, 18, bought a new motorbike - Aprillia SX125 back in September 2008, first thing that went wrong was the digital dash failed, so had to go in under warranty, the parts took forever to arrive, probably about 3 weeks but eventually got sorted.
By December so only 3 months old the bike seized, was taken to an Aprillia dealer (not the dealer the bike was purchased from) 40 miles from home as this is where the bike broke down, the dealer was adament that it was my son's fault and that the bike (a 2 stroke) had been run low on oil and therefore seized resulting in a repair of £530!!! (This repair also took 3-4 weeks)
The same day as the bike was collected and ridden home, a similar problem happened, phoned the breakdown and was recovered to our home, called the dealer who had done the repair who collected the bike the next day and informed us that the oil feed had come off but on inspection it seemed that there had been no damage done.
Since then the bike has been serviced in accordance with the manufacturers recommendations, in April the chain and sprockets were replaced and after about a week the bike started to loose power, became noisy (bag of nails sound). We took the bike back to my local dealer (where it had been originally purchased) who said that they were unable to do anything with it as they assumed it was down to the previous repair which they didn't do so we should contact the other dealer!!
Firstly I cannot believe that ANY approved Aprillia dealer cannot deal with a problem and that it would have to go back to where it was repaired, seem ludicrous to me, if this had happened in 400 miles away are we supposed to take it all the way back there. I have even spoken to Aprillia customer Services who gave me the same information!!!
Secondly, when we went to collect the bike and I was with my son at the time, he went to the desk and asked for the keys to his bike as they were not going to repair it. The owner of the business who at the time was serving another customer stopped his conversation and said "NO", very bluntly. My son then repeated his request to which the owner shouted "I SAID NO" pointing his finger at my son. I then interjected "please can we have the keys back". The owner then became very aggitated, and started to swear at us. I explained that it was my sons property and that he was entitled to have his keys back to which this guy continued to refuse. This went on for some time until this very "pleasant" guy then threatened to hit my son, he came from behind the counter and phisically grabbed him.
I have never been in such a difficult and uncomfortable situation in all my life. Eventually throughout this arguement it transpired that he was very annoyed that we had called Aprillia and made a complaint that they were not going to repair the bike and I can only assume that this was his problem. Anyway after sometime we eventually got the keys for the bike and returned home. Since then my son has been so upset with the whole situation that he parked the bike in the garage and left it there. Obviously this cannot go on.
I'm really at a loss as to know where to go with it now. Yesterday I called the dealer who had done the repairs to the bike, he also was reluctant to help, and now he tells me that as they other dealer have replaced the chain and sprocket, the problem could lie with them. I'm sure you can imagine that I do not want to set foot in that place ever again in my life.
I feel like writing to the national press or getting some legal help.
Sorry this has been so long, but if someone else out there has had a similar issue with Aprillia I would be very grateful if you could tell me how you resolved it, and if not then what should I do

Conniff · 13th June 2009, 10:05

These dealers are not Aprillia but private concerns usually with franchise from the manufacturer.

Your beef is with the dealer that sold it, but the warranty is with Aprillia.

You should contact Aprillia with a courteous letter detailing all that has happened including and especially the difficulty you had with getting the keys back and the assault that happened.
Ask them what they intend to do.

Get a quote from an independent for the work required to bring it back to the condition that it should be in and include this quote to Aprillia.

Send your letter by recorded letter.

Tuscan · 17th June 2009, 13:58

i would have called the police as soon as the dealer put a finger on your son..

11th June 2009, 15:26	#1 (permalink)
Nessywood Basic Account Holder Have we helped you? Please help us by making a donation Cagger since : Feb 2009 Posts: 5	Aprillia Nightmare My son, 18, bought a new motorbike - Aprillia SX125 back in September 2008, first thing that went wrong was the digital dash failed, so had to go in under warranty, the parts took forever to arrive, probably about 3 weeks but eventually got sorted. By December so only 3 months old the bike seized, was taken to an Aprillia dealer (not the dealer the bike was purchased from) 40 miles from home as this is where the bike broke down, the dealer was adament that it was my son's fault and that the bike (a 2 stroke) had been run low on oil and therefore seized resulting in a repair of £530!!! (This repair also took 3-4 weeks) The same day as the bike was collected and ridden home, a similar problem happened, phoned the breakdown and was recovered to our home, called the dealer who had done the repair who collected the bike the next day and informed us that the oil feed had come off but on inspection it seemed that there had been no damage done. Since then the bike has been serviced in accordance with the manufacturers recommendations, in April the chain and sprockets were replaced and after about a week the bike started to loose power, became noisy (bag of nails sound). We took the bike back to my local dealer (where it had been originally purchased) who said that they were unable to do anything with it as they assumed it was down to the previous repair which they didn't do so we should contact the other dealer!! Firstly I cannot believe that ANY approved Aprillia dealer cannot deal with a problem and that it would have to go back to where it was repaired, seem ludicrous to me, if this had happened in 400 miles away are we supposed to take it all the way back there. I have even spoken to Aprillia customer Services who gave me the same information!!! Secondly, when we went to collect the bike and I was with my son at the time, he went to the desk and asked for the keys to his bike as they were not going to repair it. The owner of the business who at the time was serving another customer stopped his conversation and said "NO", very bluntly. My son then repeated his request to which the owner shouted "I SAID NO" pointing his finger at my son. I then interjected "please can we have the keys back". The owner then became very aggitated, and started to swear at us. I explained that it was my sons property and that he was entitled to have his keys back to which this guy continued to refuse. This went on for some time until this very "pleasant" guy then threatened to hit my son, he came from behind the counter and phisically grabbed him. I have never been in such a difficult and uncomfortable situation in all my life. Eventually throughout this arguement it transpired that he was very annoyed that we had called Aprillia and made a complaint that they were not going to repair the bike and I can only assume that this was his problem. Anyway after sometime we eventually got the keys for the bike and returned home. Since then my son has been so upset with the whole situation that he parked the bike in the garage and left it there. Obviously this cannot go on. I'm really at a loss as to know where to go with it now. Yesterday I called the dealer who had done the repairs to the bike, he also was reluctant to help, and now he tells me that as they other dealer have replaced the chain and sprocket, the problem could lie with them. I'm sure you can imagine that I do not want to set foot in that place ever again in my life. I feel like writing to the national press or getting some legal help. Sorry this has been so long, but if someone else out there has had a similar issue with Aprillia I would be very grateful if you could tell me how you resolved it, and if not then what should I do

13th June 2009, 10:05	#2 (permalink)
Conniff Gold Account Holder eBay user? Find misspellings and zero-bid items Cagger since : Mar 2007 I am in: the computer room. Posts: 5,933	Re: Aprillia Nightmare These dealers are not Aprillia but private concerns usually with franchise from the manufacturer. Your beef is with the dealer that sold it, but the warranty is with Aprillia. You should contact Aprillia with a courteous letter detailing all that has happened including and especially the difficulty you had with getting the keys back and the assault that happened. Ask them what they intend to do. Get a quote from an independent for the work required to bring it back to the condition that it should be in and include this quote to Aprillia. Send your letter by recorded letter. __________________ Please sign this petition to No10 - http://petitions.number10.gov.uk/adventcomputer/ Don't look down on anyone unless you're helping them up. _________________________ _____________ If my posting has been of any assistance - please tip my scales. _________________________ ___________________ Make a Report to Consumer Direct Here Poll: Who will you vote for in the next General Election? · Labour · Conservative · Liberal · Other · (Results) Last edited by Conniff; 13th June 2009 at 10:14.

17th June 2009, 13:58	#3 (permalink)
Tuscan Basic Account Holder Free trial on our eBay auction sniper Cagger since : Jun 2009 Posts: 3	Re: Aprillia Nightmare i would have called the police as soon as the dealer put a finger on your son..