arnold clark-----general managers

lasertung · 21st February 2010, 23:35

The now defunct arnoldclarkforum.com and Scaniamans threads on this site almost mirror my experience with an arnold clark GM. So much so that i wonder if it's not the same GM. This story is about a GM employed in East Scotland. I am advised that for legal reasons not to name and shame him as some of the most salient points were either made over the telephone or in person without an independant witness.
Serious complaints about my car resulted in my being invited to meet this GM to resolve the problems with the car. The meeting was a shambles, with this patronising clone, of dubious parentage, giving me their standard theme of, There is nothing wrong with the car because the computer can't come up with any fault codes.
In response to a serious brake defect, his top mechanic road tested the vehicle and again reported that no fault existed.
Towards the end of this meeting the GM, and one of his staff were obviously out of their depth in attempting to answer technical questions, or thwart documentry evidence, and at this point conceeded that his mechanical knowledge was somewhat scant.
Later on that day I received a phone call autolinker.com autolinking image

from him, in VERY CURT TONE, informing me, that in future I was not to speak to either his sales people or indeed his servive personnel, and all future contact was to be with himself. Further attempts to contact him have proved fruitless.

After my partner issued me with an ultimatum about the brakes, the car was taken to another dealership, where upon examination, the brakes were found to be faulty and new parts were fitted which rectified the problem.
Since the GM admitted incompetency, what does this say for other staff members, and more importantly our safety?
It defies me how firms like this are allowed to trade with the general public.

lasertung · 23rd February 2010, 20:54

Make no wonder the blighter has not replyed to my letter etc. This afternoon I was advised he no longer is GM at the branch, and in fact is no longer in the employ of any Arnold Clark company.
Champaign in chill.

21st February 2010, 23:35	#1 (permalink)
lasertung Basic Account Holder Help the CAG!! Download our toolbar Protect your signature with SignGuard Cagger since : Jul 2009 I am in: pollythene valley Posts: 44	arnold clark-----general managers The now defunct arnoldclarkforum.com and Scaniamans threads on this site almost mirror my experience with an arnold clark GM. So much so that i wonder if it's not the same GM. This story is about a GM employed in East Scotland. I am advised that for legal reasons not to name and shame him as some of the most salient points were either made over the telephone or in person without an independant witness. Serious complaints about my car resulted in my being invited to meet this GM to resolve the problems with the car. The meeting was a shambles, with this patronising clone, of dubious parentage, giving me their standard theme of, There is nothing wrong with the car because the computer can't come up with any fault codes. In response to a serious brake defect, his top mechanic road tested the vehicle and again reported that no fault existed. Towards the end of this meeting the GM, and one of his staff were obviously out of their depth in attempting to answer technical questions, or thwart documentry evidence, and at this point conceeded that his mechanical knowledge was somewhat scant. Later on that day I received a phone call from him, in VERY CURT TONE, informing me, that in future I was not to speak to either his sales people or indeed his servive personnel, and all future contact was to be with himself. Further attempts to contact him have proved fruitless. After my partner issued me with an ultimatum about the brakes, the car was taken to another dealership, where upon examination, the brakes were found to be faulty and new parts were fitted which rectified the problem. Since the GM admitted incompetency, what does this say for other staff members, and more importantly our safety? It defies me how firms like this are allowed to trade with the general public.

23rd February 2010, 20:54	#2 (permalink)
lasertung Basic Account Holder Help the CAG!! Download our toolbar Is your bank avoiding its debts Data disclosure poll Cagger since : Jul 2009 I am in: pollythene valley Posts: 44	Re: arnold clark-----general managers Make no wonder the blighter has not replyed to my letter etc. This afternoon I was advised he no longer is GM at the branch, and in fact is no longer in the employ of any Arnold Clark company. Champaign in chill.