New van warranty problems

Fedupvandriver · 23rd February 2010, 07:30

I have a Citroen Relay van purchased from new. It 7 months old but off the road at the dealership, stuck in 1st gear. Dealers are claiming that the gearbox was full of water!! but can offer no explanationas to how this can happen. Warranty will not cover at all and manufacturer will not budge despite numerous phone calls autolinker.com autolinking image

etc.

Can anyone offer any advice on where I go from here, I need to get the van back on the road!

Thanks

lasertung · 23rd February 2010, 20:46

Firstly, try writing to Gary Savage MD at Citroen UK, Slough. Unfortunately Citroen try and wriggle out of warranty claims, but a letter to head man may work.
If this doesen't work, then afraid it's Trading standards or Sale of goods act. TS should be able to advise. What dealer sold you the van?

Fedupvandriver · 24th February 2010, 17:51

Thanks for the info. Have had an independant inspection carried out by an engineer. Will wait and see what the outcome of that is and then take your advice and write to the MD. Already got some info on Sale of Goods Act, so will draft a letter to them also.

23rd February 2010, 07:30	#1 (permalink)
Fedupvandriver Basic Account Holder Help the CAG!! Download our toolbar Your bank owes you an awful lot more money than you realise See here Cagger since : Feb 2010 Posts: 2	New van warranty problems I have a Citroen Relay van purchased from new. It 7 months old but off the road at the dealership, stuck in 1st gear. Dealers are claiming that the gearbox was full of water!! but can offer no explanationas to how this can happen. Warranty will not cover at all and manufacturer will not budge despite numerous phone calls etc. Can anyone offer any advice on where I go from here, I need to get the van back on the road! Thanks

23rd February 2010, 20:46	#2 (permalink)
lasertung Basic Account Holder Help the CAG!! Download our toolbar Our auction sniper is now live. Try it for free Cagger since : Jul 2009 I am in: pollythene valley Posts: 44	Re: New van warranty problems Firstly, try writing to Gary Savage MD at Citroen UK, Slough. Unfortunately Citroen try and wriggle out of warranty claims, but a letter to head man may work. If this doesen't work, then afraid it's Trading standards or Sale of goods act. TS should be able to advise. What dealer sold you the van?

24th February 2010, 17:51	#3 (permalink)
Fedupvandriver Basic Account Holder Help the CAG!! Download our toolbar Worried about your signature being copied onto CCAs etc? Use SignGuard Cagger since : Feb 2010 Posts: 2	Re: New van warranty problems Thanks for the info. Have had an independant inspection carried out by an engineer. Will wait and see what the outcome of that is and then take your advice and write to the MD. Already got some info on Sale of Goods Act, so will draft a letter to them also.