Woolwich mortgage.

mowerman · 17th January 2010, 22:51

I always pay my monthly mortgage instalment to The Woolwich by Building Society cheque posted to Leicester.
On the back of each statement it says "...you can also pay at any branch of Barclays autolinker.com autolinking image

Bank.." In December I did just that and paid in over the counter at my local Barclays branch. I obtained a stamped counterfoil/receipt which showed my mortgage account number.
Early in January I received a notice of arrears and upon telephoning Woolwich customer services they tell me that the cheques I paid in at Barclays branch had not been received by them at mortgage collections. They told me I had to provide proof it had been sent by the branch to them!
On reflection I wrote to Woolwich mortgage collections as well as the Barclays branch saying that the cheques had cleared, that I had their stamped counterfoil which for me was adiquate proof, and it was both beyond my ability and not for me to prove their internal systems for transferring funds. I have not had a response.
Am I right in adopting that approach?
How long should I leave it before referring the matter to the fos autolinker.com autolinking image

?
I read somewhere that once referred to the fos autolinker.com autolinking image

a fee has to be paid by the bank. Is this correct.
Any advice would be much appreciated.

slick132 · 3rd February 2010, 23:16

This case is being dealt with on the Barclays autolinker.com autolinking image

forum - http://www.consumeractiongroup.co.uk...h-lost-my.html

17th January 2010, 22:51	#1 (permalink)
mowerman Basic Account Holder Help the CAG!! Download our toolbar Give yourself a better chance with our claims guides and litigation kits Cagger since : Jun 2008 Posts: 74	Woolwich mortgage. I always pay my monthly mortgage instalment to The Woolwich by Building Society cheque posted to Leicester. On the back of each statement it says "...you can also pay at any branch of Barclays Bank.." In December I did just that and paid in over the counter at my local Barclays branch. I obtained a stamped counterfoil/receipt which showed my mortgage account number. Early in January I received a notice of arrears and upon telephoning Woolwich customer services they tell me that the cheques I paid in at Barclays branch had not been received by them at mortgage collections. They told me I had to provide proof it had been sent by the branch to them! On reflection I wrote to Woolwich mortgage collections as well as the Barclays branch saying that the cheques had cleared, that I had their stamped counterfoil which for me was adiquate proof, and it was both beyond my ability and not for me to prove their internal systems for transferring funds. I have not had a response. Am I right in adopting that approach? How long should I leave it before referring the matter to the fos ? I read somewhere that once referred to the fos a fee has to be paid by the bank. Is this correct. Any advice would be much appreciated. Last edited by mowerman; 17th January 2010 at 22:56. Reason: spelling

3rd February 2010, 23:16	#2 (permalink)
slick132 Site Team Protect your signature with SignGuard Cagger since : Feb 2007 I am in: Planet Thanet, Kent Posts: 12,590	Re: Woolwich mortgage. This case is being dealt with on the Barclays forum - http://www.consumeractiongroup.co.uk...h-lost-my.html __________________ Link 1. Reclaim charges guide - http://www.consumeractiongroup.co.uk...tructions.html Link 2. Get your Credit Agreement - http://www.consumeractiongroup.co.uk...uldnt-use.html Link 3. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf Link 4. Consumer Health Forums - http://www.consumerhealthforums. com/ Link 5. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html Link 6. Interest Tutorial - http://www.consumerforums.com/resour...erest-tutorial Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability. If I've been helpful, please click my scales.