How long are call logs kept?

AnimalMagic · 11th July 2007, 11:08

Any bank worker willing to say how long their bank keeps telephone recordings? Are they destroyed completely after a period of time or are there backups kept?

AnimalMagic · 12th July 2007, 16:41

So where have all the Bank Workers gone?

devandy · 12th August 2007, 18:03

Asked recently over the telephone service of my Bank of Scotland account, they told me everything is kept for the life of the account however problem was resolved without asking for transcripts.

Hope this can be of some help.

welshcakes · 26th August 2007, 22:04

Hi

Okay so it's reasonable that phone logs are kept for the life of the account whilst it is open, however I'd like to know if that means they are disposed of once the account is closed, six years after the account or perhaps longer.

bella86 · 20th December 2007, 01:11

to be honest i dont have a factual answer for this question. However, i believe the logs are not deleted. Even when an account is closed we still keep the information regarding the customer. surely the call logs would be kept as well?
ill try and find out - however i am no longer employed by abbey

AnimalMagic · 20th December 2007, 08:56

Thanks for any information. It would be even more helpful if I could get something to use in court - documentation, statement anything like that...

11th July 2007, 11:08	#1 (permalink)
AnimalMagic Basic Account Holder Protect your signature with SignGuard Cagger since : Mar 2006 Posts: 384	How long are call logs kept? Any bank worker willing to say how long their bank keeps telephone recordings? Are they destroyed completely after a period of time or are there backups kept?

12th July 2007, 16:41	#2 (permalink)
AnimalMagic Basic Account Holder Worried about your signature being copied onto CCAs etc? Use SignGuard Cagger since : Mar 2006 Posts: 384	Re: How long are call logs kept? So where have all the Bank Workers gone?

12th August 2007, 18:03	#3 (permalink)
devandy Basic Account Holder Try our eBay sniping service Cagger since : Mar 2007 Posts: 13	Re: How long are call logs kept? Asked recently over the telephone service of my Bank of Scotland account, they told me everything is kept for the life of the account however problem was resolved without asking for transcripts. Hope this can be of some help.

26th August 2007, 22:04	#4 (permalink)
welshcakes Classic Account Holder Where else can you earn 8% interest on your money? Start your County Court claim NOW!!! Cagger since : Nov 2006 I am in: Wales Posts: 1,005	Re: How long are call logs kept? Hi Okay so it's reasonable that phone logs are kept for the life of the account whilst it is open, however I'd like to know if that means they are disposed of once the account is closed, six years after the account or perhaps longer.

20th December 2007, 01:11	#5 (permalink)
bella86 Basic Account Holder Try our eBay sniping service Cagger since : Dec 2007 I am in: Belfast Posts: 8	Re: How long are call logs kept? to be honest i dont have a factual answer for this question. However, i believe the logs are not deleted. Even when an account is closed we still keep the information regarding the customer. surely the call logs would be kept as well? ill try and find out - however i am no longer employed by abbey

20th December 2007, 08:56	#6 (permalink)
AnimalMagic Basic Account Holder eBay user? Find misspellings and zero-bid items Cagger since : Mar 2006 Posts: 384	Re: How long are call logs kept? Thanks for any information. It would be even more helpful if I could get something to use in court - documentation, statement anything like that...

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